Accepted payment methods
Available payment methods are shown at checkout and may vary by country, currency or product. These can include supported online payment providers and manual bank/QR or wire-transfer options configured by xixaSoft.
Currency and conversion
The order currency and total are shown before confirmation. Where a settlement account uses another currency, the checkout/payment screen displays the settlement amount and the exchange rate used by the shop. Your bank or payment provider may apply its own conversion rate or fees.
Bank and wire transfer
Use the exact beneficiary details, amount and payment reference displayed for your order. Bank-transfer orders are not treated as paid until the transfer is received and verified. International transfers may take additional business days.
Payment verification
Submitting a transaction/reference ID indicates that you have initiated payment; it does not by itself confirm receipt. xixaSoft may verify payment before issuing or activating paid licences.
Failed, duplicate or suspicious payments
Orders may be held, cancelled or reviewed where payment fails, appears duplicated, is disputed, uses obviously fake/test details or triggers reasonable fraud-prevention checks. Paid legitimate orders are protected from automated deletion.
Chargebacks
If you believe a charge is incorrect, contact us first so we can investigate. Fraudulent or abusive chargebacks can result in suspension of associated licences to the extent permitted by law and the applicable payment rules.