Digital-product nature
Our products are delivered digitally and may include immediate downloads, licence keys and activation rights. Because digital content can be copied or activated immediately, refunds are assessed differently from returns of physical goods.
When we normally provide a refund
- You were charged more than once for the same order.
- Payment was received but the purchased product/licence cannot be delivered because of a confirmed xixaSoft system error.
- The supplied file is materially defective and we cannot provide a working replacement or reasonable correction.
- A refund is required by applicable consumer law.
When a refund is normally not available
- You changed your mind after downloading, receiving or activating the digital product, except where mandatory law provides otherwise.
- You purchased an incompatible product despite clearly published compatibility information.
- The issue results from unsupported third-party modifications, hosting/server configuration, or a platform version outside the stated compatibility range.
- A licence was suspended because of fraud, chargeback abuse, redistribution or a material licence violation.
EU/EEA digital-content rights
Where EU/EEA consumer law applies, mandatory withdrawal and conformity rights remain in force. For digital content supplied immediately, checkout or delivery may request consent to immediate performance and acknowledgement of the legal effect this can have on a withdrawal right where permitted by law.
How to request a refund
Email admin@xixasoft.com with your order number, purchase email, product name and a short explanation. We may ask for technical information needed to reproduce a reported defect.
Approved refunds
Approved refunds are returned through the original payment route where possible. Bank-transfer refunds may require verified beneficiary details. Bank/payment-provider processing times are outside our control.